January 25, 2008, Newsletter Issue #134: Comparing T Mobile

Tip of the Week

How does T Mobile compare to Sprint or Verizon?

Consumer affairs Web sites report mixed reviews, despite that J.D. Power and Associates "Overall Customer Satisfaction" award Catherine Zeta-Jones displays for our awe. Common complaints:

* Lack of customer service
* No signal (one colorful comment: Their coverage map should carry the footnote, "We really have no idea where we have a signal, so we had an artist make this up. Her favorite color is red, so she used it a lot.")
* Difficulty getting out of contract (some users report no problems)
* T Mobile has made exaggerated claims about its "Web wherever you are" service, according to the UK's THE GUARDIAN.

T Mobile's popularity and blogs dedicated to the service indicate that the company is doing something right to capture the market share. Plus, T Mobile is letting its subscribers go contractless with T Mobile To Go.

But customers wanting reliable phone service may want to shop around.

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