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The J.D. Power report at www.JDPower.com on prepaid cell phone service is very useful if you are considering prepaid cell phone service but aren't sure if a major carrier or a budget company is right for you. The study measured customer satisfaction in call quality, cost of service, account management, service plan options, and customer service.
The results of the study? Wireless services resellers such as Virgin, Boost Mobile, and TracFone had the highest satisfaction ratings for overall cost and accessibility. Major carriers including Verizon, Cingular, and T-Mobile had the highest satisfaction ratings in customer service, technological advancement, voice and text mail notifications, and call quality.
Using this study as a guide, if customer service and network quality are a priority for you, compare prepaid cell phones among the major providers, such as the Verizon prepaid cell phone plan. If inexpensive, easy options are your focus, a wireless reseller will fit your needs.
|Jennifer Mathes, Ph.D.|